Welcome to QuokkaQ! These Terms of Service (“Terms”) govern your use of the QuokkaQ website, products, and services (the “Services”). By using QuokkaQ, you agree to these Terms. If you don’t agree, please do not use our Services.
Eligibility
- You must be at least 16 years old (or the minimum age in your country that allows you to use online services) to use QuokkaQ.
- By using QuokkaQ, you confirm that you have the authority to enter into these Terms, either on your own behalf or on behalf of your organization.
Your Account
- To use certain features, you must create an account with accurate and complete information.
- You are responsible for keeping your login credentials secure.
- You are responsible for all activity under your account. If you suspect unauthorized use, notify us immediately at support@quokkaq.com.
Use of Services
You agree to use QuokkaQ only for lawful purposes and not to:
- Misuse, hack, or disrupt our Services.
- Collect or store personal data of others without consent.
- Upload or transmit harmful code, spam, or abusive content.
- Violate applicable laws, regulations, or third-party rights.
Survey Data & Content
- You own your surveys and responses.QuokkaQ does not claim ownership of your content.
- By using our Services, you grant QuokkaQ a limited license to process and store survey data solely for providing the Services.
- You are responsible for ensuring your survey content complies with applicable laws (e.g., no illegal, offensive, or harmful material).
Plans, Payments & Trials
- Some features require a paid subscription. Prices and plans are listed on our website.
- Payments are billed in advance on a recurring basis unless canceled.
- Free trials may be offered and can be terminated at our discretion.
- All fees are non-refundable unless required by law.
Integrations & Third-Party Services
- QuokkaQ may integrate with third-party platforms (e.g., Salesforce, HubSpot, Google).
- Your use of those integrations may be subject to separate terms from the third-party provider. QuokkaQ is not responsible for third-party services.
Security & Privacy
Depending on your location, you may have rights to:
- We take security seriously and follow industry standards to protect your data.
- Our use of personal data is described in our Privacy Policy
Service Availability
- We aim for high availability but do not guarantee uninterrupted service.
- We may suspend or limit Services for maintenance, security, or technical reasons.
- We are not liable for downtime, data loss, or disruptions beyond our reasonable control.
Termination
- You may cancel your account anytime.
- We may suspend or terminate your account if you violate these Terms or misuse the platform.
- Upon termination, your access will end, but you may request export of your data within 30 days.
Disclaimer of Warranties
QuokkaQ is provided “as is” and “as available.” We make no warranties that:
- The Services will be error-free or uninterrupted.
- Survey responses will meet your expectations.
- Any results, insights, or analytics are guaranteed accurate.
Limitation of Liability
To the fullest extent permitted by law:
- QuokkaQ is not liable for indirect, incidental, or consequential damages (like lost profits, business interruptions, or data loss).
- Our total liability for any claim will not exceed the amount you paid to us in the last 12 months.
Changes to Terms
We may update these Terms from time to time. If changes are significant, we’ll notify you by email or on our website. Continued use of QuokkaQ after updates means you accept the new Terms.
Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Contact Us
For any questions or concerns, please contact us at support@quokkaq.com.